Frequently Asked Questions
How do I make a booking?
You can book directly through our website, via WhatsApp, or by emailing us. A 40% deposit is required to confirm your booking, with the balance due 30 days before departure.
What is your cancellation policy?
Cancellations made 30+ days before departure receive a full refund minus a 10% processing fee. 15-30 days receive 50% refund. Less than 15 days are non-refundable but may be transferred to another date.
What payment methods do you accept?
We accept Digital payments,(wise), bank transfers, M-Pesa (for Kenyan residents),. Wire transfers are preferred for larger bookings.
Do I need a visa for Kenya?
Kenya no longer issues tourist visas. Since January 2024 visitors need an Electronic Travel Authorisation (eTA), applied for online before you fly — there is no visa on arrival. Apply at etakenya.go.ke, allow several days, and travel with it saved offline.
Crossing into Tanzania needs its own permission — apply ahead at visa.immigration.go.tz, not at the border.
Rules change and differ by nationality — East African Community citizens are exempt. Check the current requirement for your own passport before you book flights, and ask us if anything is unclear.
Are your guides certified?
Yes, all our guides are certified by the Kenya Professional Safari Guides Association (KPSGA) or the Mountain Guides Association. They undergo regular training in first aid, safety, and customer service.
What fitness level is required for Mount Kenya?
For Point Lenana (trekking peak), moderate fitness is sufficient. You should be able to hike for 6-8 hours with a daypack. For technical peaks like Batian, you need rock climbing experience and excellent fitness.
What should I pack for a safari?
Neutral colours, long sleeves for dawn and dusk, a warm layer for early game drives, closed walking shoes, a wide-brimmed hat, sunglasses, high-factor sunscreen, insect repellent — and binoculars, one pair per person rather than one per couple.
Two things you must not pack: single-use plastic bags are banned in Kenya and Tanzania, including inside your luggage, and camouflage clothing is illegal for civilians in Tanzania.
The full list is free on our site, every item with the reason it is on it: mountkenyahikes.com/pack
What climbing Gears List should i have for mountkenya
Two numbers decide what you pack: porters carry a maximum of 10kg of your personal gear, and your kit has to work between -10°C and +15°C on the same day.
The essentials are boots you have already broken in, a four-season sleeping bag, thermal base layers, a waterproof jacket and over-trousers, warm hat and gloves, sunglasses, sunscreen, a headlamp and two litres of water capacity. Do not buy a sleeping mat or a tent — both are included.
The full list is free on our site, with the reason each item is on it: mountkenyahikes.com/kit
Is travel insurance required?
Yes, travel insurance is mandatory for all tours. Your insurance must cover emergency evacuation, medical expenses, and trip cancellation. We can recommend reputable providers.
What vaccines are required for Kenya?
Yellow fever vaccination is required if arriving from an endemic country. Recommended vaccines include Hepatitis A, Typhoid, and Tetanus. Malaria prophylaxis is strongly recommended.
What is the best time to climb Mount Kenya?
The best times to climb Mount Kenya are during the dry seasons: January-February and July-October. These months offer the best weather conditions with less rainfall and clearer views.